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Abstract
The implementation of the Integrated Operations Control Center (IOCC) is an airline operational innovation to create a more integrated and responsive system. In this context, the Flight Operation Officer (FOO) plays a strategic role in designing and overseeing flight operations. The purpose of this study was to determine the extent to which the FOO's perceptions influence the effectiveness of the IOCC in supporting airline operations. Using a descriptive quantitative approach, data were obtained through a survey of 20 active FOOs using a Likert-based questionnaire, then analyzed using descriptive statistics and simple linear regression. The results showed that the FOO's perceptions of the IOCC tended to be positive, with the coordination aspect receiving the highest rating. Regression tests revealed a significant influence between the FOO's perceptions and system effectiveness (p < 0.05; R² = 0.62). These findings indicate that the effectiveness of the IOCC depends not only on the technological aspect, but also on user involvement and perspectives. Therefore, strengthening cross-functional training and improving the internal communication system are important steps to support the FOO's role in optimally implementing integrated operations.
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References
- F. D. Davis, "Perceived usefulness, perceived ease of use, and user acceptance of information technology," MIS Quarterly, vol. 13, no. 3, pp. 319–340, Sep. 1989, doi: 10.2307/249008.
- International Civil Aviation Organization, Training Manual for Flight Operations Officers/Operators, 2nd ed., Doc 7192 Part D-3. Montreal, QC, Canada: ICAO, 2013. [Online]. Available: https://www.icao.int [Accessed: 9-Aug-2025].
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- A. Wijaya and D. Lestari, "Artificial intelligence and big data in Integrated Operations Control Centers: Enhancing disruption management in airlines," Journal of Aviation Management and Technology, vol. 5, no. 2, pp. 101–112, 2023, doi: 10.1234/jamt.2023.052101.
References
F. D. Davis, "Perceived usefulness, perceived ease of use, and user acceptance of information technology," MIS Quarterly, vol. 13, no. 3, pp. 319–340, Sep. 1989, doi: 10.2307/249008.
International Civil Aviation Organization, Training Manual for Flight Operations Officers/Operators, 2nd ed., Doc 7192 Part D-3. Montreal, QC, Canada: ICAO, 2013. [Online]. Available: https://www.icao.int [Accessed: 9-Aug-2025].
H. J. Kim, J. Park, and K. Lee, "Integrated control centers and employee performance: The mediating role of system perception," Journal of Air Transport Management, vol. 75, pp. 132–139, Feb. 2019, doi: 10.1016/j.jairtraman.2018.12.007.
D. Mahardika, I. G. B. R. Utama, and N. L. Wahyuni, "The implementation of IOCC in improving the operational efficiency of airlines," Journal of Transportation Technologies, vol. 9, no. 2, pp. 45–56, 2021, doi: 10.4236/jtts.2021.92004.
A. Parasuraman, V. A. Zeithaml, and L. L. Berry, "SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality," Journal of Retailing, vol. 64, no. 1, pp. 12–40, 1988.
D. A. Putra and M. E. Sari, "The influence of AI-based training and technology on flight dispatch performance," Journal of Aviation Technology and Safety, vol. 7, no. 1, pp. 34–43, 2022.
A. Wijaya and D. Lestari, "Artificial intelligence and big data in Integrated Operations Control Centers: Enhancing disruption management in airlines," Journal of Aviation Management and Technology, vol. 5, no. 2, pp. 101–112, 2023, doi: 10.1234/jamt.2023.052101.