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Abstract
This study aims to analyze the impact of Dispatch Resource Management (DRM) on team decision-making, communication and coordination, as well as the operational efficiency of Flight Operations Officers (FOO). Using a quasi-experimental design of the pre-test post-test control group, it was then divided into an experimental and control group of 20 FOOs from Batik Air. Data was collected through structured observations, questionnaires, and performance simulations at Batik Air Cengkareng training facilities. Using paired t-tests and independent t-tests, the results were analyzed. The results showed a significant improvement in all FOO performance variables in the experimental group after DRM training (p < 0.001), while the control group showed no significant change. These findings conclusively demonstrate the effectiveness of DRM in improving the performance of multidimensional FOO and offer a novelty with empirical validation specific to DRM for FOO. This research has important implications for the aviation industry in adopting DRM training to improve safety and operational efficiency.
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References
- Directorate General of Civil Aviation, Civil Aviation Safety Regulation (CASR) Part 63: Licensing of Flight Crew Members and Flight Operations Officers. Jakarta, Indonesia: DGCA, 2022.
- L. M. Davis, “Challenges in flight operations: An examination of coordination and communication failures in abnormal operations,” J. Aerosp. Oper., vol. 15, no. 2, pp. 87–101, 2022.
- International Civil Aviation Organization (ICAO), Annex 6 to the Convention on International Civil Aviation: Operation of Aircraft – Part I: International Commercial Air Transport – Aeroplanes, 12th ed. Montreal, Canada: ICAO, 2022.
- R. A. Jones and S. B. Williams, “The impact of simulation-based training on emergency response capabilities of flight operations officers,” Int. J. Aviat. Psychol., vol. 31, no. 4, pp. 321–335, 2021.
- Ministry of Transportation of the Republic of Indonesia, Regulation of the Minister of Transportation Number PM 37 of 2023: Technical instructions for the functional position of aircraft operations inspector and functional position of assistant aircraft operations inspector. Jakarta, Indonesia: MoT, 2023.
- E. Salas, J. A. Cannon-Bowers, and J. H. Johnston, “Team resource management,” in Current Issues in Aviation Psychology and Human Factors, F. J. P. E. Salas, Ed. Aldershot, UK: Ashgate Publishing, 2008, pp. 201–220.
- J. K. Smith, “Cognitive skills and decision-making under pressure in flight operations officers,” J. Hum. Factors Aviat., vol. 27, no. 1, pp. 45–59, 2020.
References
Directorate General of Civil Aviation, Civil Aviation Safety Regulation (CASR) Part 63: Licensing of Flight Crew Members and Flight Operations Officers. Jakarta, Indonesia: DGCA, 2022.
L. M. Davis, “Challenges in flight operations: An examination of coordination and communication failures in abnormal operations,” J. Aerosp. Oper., vol. 15, no. 2, pp. 87–101, 2022.
International Civil Aviation Organization (ICAO), Annex 6 to the Convention on International Civil Aviation: Operation of Aircraft – Part I: International Commercial Air Transport – Aeroplanes, 12th ed. Montreal, Canada: ICAO, 2022.
R. A. Jones and S. B. Williams, “The impact of simulation-based training on emergency response capabilities of flight operations officers,” Int. J. Aviat. Psychol., vol. 31, no. 4, pp. 321–335, 2021.
Ministry of Transportation of the Republic of Indonesia, Regulation of the Minister of Transportation Number PM 37 of 2023: Technical instructions for the functional position of aircraft operations inspector and functional position of assistant aircraft operations inspector. Jakarta, Indonesia: MoT, 2023.
E. Salas, J. A. Cannon-Bowers, and J. H. Johnston, “Team resource management,” in Current Issues in Aviation Psychology and Human Factors, F. J. P. E. Salas, Ed. Aldershot, UK: Ashgate Publishing, 2008, pp. 201–220.
J. K. Smith, “Cognitive skills and decision-making under pressure in flight operations officers,” J. Hum. Factors Aviat., vol. 27, no. 1, pp. 45–59, 2020.