Main Article Content
Abstract
This study was conducted at Zainuddin Abdul Madjid International Airport in Lombok to explore the impact of the Operations and Commercial Information System (SIOPSKOM) on the performance of staff within the Airport Operation Landside, Terminal, and Service Improvement (AOLTSI) unit. Through a quantitative approach supported by surveys and field observations, the study reveals a positive correlation between the implementation of SIOPSKOM and improvements in employee performance. Respondents indicated that the system facilitates timely access to information, enhances job efficiency, and supports daily operational tasks more effectively. The findings suggest that SIOPSKOM plays a crucial role in streamlining workflows and promoting a more data-driven work environment. Most staff members acknowledged the system’s relevance in accelerating decision-making and improving service delivery to airport users. These results highlight the importance of maintaining and upgrading digital infrastructure in airport operations. To maximize its potential, the study recommends continuous training for personnel and regular system evaluations to ensure responsiveness to operational needs. The integration of such systems must also be aligned with organizational goals to support a culture of performance accountability and service excellence in the broader context of airport management.
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References
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References
S. Tobing, “Evaluasi sistem informasi operasional dan komersial (SIOPSKOM) pada unit apron movement control di Bandar Udara Internasional Zainuddin Abdul Madjid Lombok,” Diploma Thesis, 2023.
L. Rahmawati Devi and F. Fatmayati, “Analisis efektivitas penerapan sistem informasi operasional dan komersial (SIOPSKOM) terhadap kinerja petugas unit informasi di Bandar Udara Internasional Adi Soemarmo Boyolali,” Journal of Education, Transportation, and Business, vol. 1, no. 2, pp. 117–129, 2024.
W. Nurhikmah and A. N. Masyi’ah, “Analisis implementasi fungsi manajemen pada unit informasi dalam meningkatkan pelayanan di Bandar Udara Internasional I Gusti Ngurah Rai Bali,” Jurnal Kajian Umum dan Penelitian, vol. 1, no. 4, 2023, doi: 10.47861/jkpu-nalanda.v1i4.381.
H. Syahrizal and M. S. Jailani, “Jenis-jenis penelitian dalam penelitian kuantitatif dan kualitatif,” QOSIM: Jurnal Pendidikan, Sosial dan Humaniora, vol. 1, no. 1, 2023, doi: 10.61104/jq.v1i1.49.
Sugiyono, Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung, Indonesia: Alfabeta, 2017.
Sugiyono, Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung, Indonesia: Alfabeta, 2018.
I. Satibi, Teknik Penulisan Skripsi, Tesis, dan Disertasi. Bandung, Indonesia: Ceplas, 2011.
M. Makbul, “Metode pengumpulan data dan instrumen penelitian,” 2021. [Online]. Available: https://osf.io/preprints/osf/svu73
Y. F. Berliana, “Pengaruh sistem operasional dan komersial (SIOPSKOM) terhadap kinerja divisi operasional, informasi, dan komersial PT Angkasa Pura I Bandar Udara Internasional Sultan Hasanuddin Makassar,” Diploma Thesis, 2023.
S. A. Dini, “Pengaruh efektivitas penggunaan program aplikasi sistem informasi operasi dan komersial (SIOPSKOM) terhadap kinerja pegawai AMC PT Angkasa Pura I Bandar Udara Adi Soemarmo Surakarta,” Undergraduate Thesis, Sekolah Tinggi Teknologi Kedirgantaraan, 2021. [Online]. Available: https://digilib.sttkd.ac.id/2308/
D. Mustofani and H. Hariyani, “Penerapan uji korelasi Rank Spearman untuk mengetahui hubungan tingkat pengetahuan ibu terhadap tindakan swamedikasi dalam penanganan demam pada anak,” Unisda Journal of Mathematics and Computer Science, vol. 9, no. 1, pp. 9–13, 2023, doi: 10.52166/ujmc.v9i1.4272.
C. S. Mahardhika and R. A. Tjahyadi, “Pengujian pemasaran media sosial terhadap keputusan pembelian: Peran kesadaran merek sebagai variabel mediasi pada kosmetik Emina,” JRB – Jurnal Riset Bisnis, vol. 5, no. 2, pp. 130–142, 2022, doi: 10.35814/jrb.v5i2.3130.