Main Article Content
Abstract
The increase in the number of passengers at Sultan Thaha Airport has triggered the need for faster and more accurate information services. One of the digital information systems used is the Flight Information Display System (FIDS), which is managed through an internal website by information officers. This research aims to analyze the factors that cause FIDS to not provide maximum service, identify features that need to be added, and examine the integration of Flight Information Display System (FIDS) with Public Address System (PAS) and Automatic Announcement System (AAS). This research uses a qualitative descriptive method with data collection techniques through observation, documentation, and interviews. The results showed that the main obstacles lie in data input errors, delays in information updates, less legible FIDS displays, and unstrategic screen locations. In addition, the absence of integration between FIDS and PAS makes information not delivered simultaneously. In conclusion, the FIDS system needs to be improved through officer training, development of real-time dashboard features, and automatic integration with PAS and AAS to improve information services that are fast, accurate, and user-friendly.
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References
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References
M. T. Hidayat, “Perlindungan hukum terhadap pengguna jasa angkutan udara dalam persepektif peraturan perundang-undangan tentang penerbangan,” Jurnal Al Adl Jurnal Hukum, vol. 8, pp. 1–22, 2016.
Kementerian Perhubungan Republik Indonesia, Peraturan Menteri Perhubungan Republik Indonesia Nomor PM 178 Tahun 2015 tentang Standar Pelayanan Pengguna Jasa Bandar Udara. Jakarta, Indonesia: Direktorat Jenderal Perhubungan Udara, 2015. [Online]. Available: https://jdih.dephub.go.id/assets/uudocs/permen/2015/PM_178_TAHUN_2015.pdf [Accessed: June 18, 2025].
Kementerian Perhubungan Republik Indonesia, Peraturan Menteri Perhubungan Nomor PM 41 Tahun 2023. Jakarta, Indonesia: Direktorat Jenderal Perhubungan Udara, 2023.
N. Thabiso, “Understanding digital information systems: Unpacking the key components that drive modern business,” Business and Marketing Architect, 2023. [Online]. Available: https://www.linkedin.com/pulse/understanding-digital-information-systems-unpacking-key-ngcobo-3cfgf [Accessed: Apr 12, 2025].
D. Yuliana, K. Setyadi, and P. Asih, “Passenger experience of the application of airport digital facilities at Kualanamu Airport, Medan,” Warta Ardhia J. Perhub. Udara, vol. 46, no. 2, pp. 84–95, 2020.
S. Octavia and I. Andi, “Penggunaan flight information display system (FIDS) untuk menunjang kelancaran operasional penerbangan di Bandar Udara Internasional Kualanamu Medan,” JETBUS Journal of Education Transportation and Business, vol. 1, no. 2, pp. 220–238, 2024.
S. O. Irawan and A. Syaputra, “Penggunaan flight information display system (FIDS) untuk menunjang kelancaran operasional penerbangan di Bandar Udara Internasional Kualanamu Medan,” JETBUS J. Educ. Transp. Bus., vol. 1, no. 2, 2024.
D. A. D. Putri, N. Hidayat, and E. Santoso, “Implementasi metode K-nearest neighbor untuk penentuan lokasi flight information display system,” J. Pengemb. Teknol. Inf. dan Ilmu Komput., vol. 5, no. 9, pp. 3848–3856, 2021. [Online]. Available: http://j-ptiik.ub.ac.id [Accessed: Mar 12, 2025].
S. Meilani, “Studi implementasi flight information display system (FIDS) di Bandar Udara Tjilik Riwut Palangkaraya,” J. Multidisiplin Madani, vol. 2, no. 6, 2022, doi:10.55927/mudima.v2i6.484.