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Abstract
This study aims to analyze the personnel deployment of aviobridge operators at I Gusti Ngurah Rai International Airport to improve airside operational efficiency. Using a descriptive qualitative approach, data were gathered through direct observation, structured interviews with AMC officers, aviobridge operators, ground handling personnel, and supported by document review. The study found that the current shift composition of 12–13 personnel is below the operational standard of 18 per shift for 33 aviobridges, causing service delays, multitasking, and coordination issues. The shortage impacts docking/undocking timeliness, leading to warnings and reduced service quality. The study highlights the need for zone-based task distribution, additional personnel gathering points, better inter-unit coordination, and pre-operation readiness. Unlike previous studies, this research emphasizes internal workforce structuring and adaptive shift planning. These findings are particularly relevant for high-traffic airports and may inform broader airport staffing strategies across similar environments. Improvements in scheduling and task zoning are recommended to enhance personnel responsiveness, reduce delays, and support punctual flight operations.
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References
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References
J. A. Ageng and H. Hodi, “Performance Analysis of Apron Movement Control Officers in Supervising Vehicle Traffic to Achieve 3S+1C at the Apron of Juanda International Airport, Surabaya,” JETISH J. Educ. Technol. Inf. Soc. Sci. Heal., vol. 2, no. 2, pp. 1883–1891, 2023, doi: 10.57235/jetish.v2i2.969.
I. F. La Rese and N. M. P. Kusuma, “Analisis Pengaruh Ketersediaan Personel pada Unit Apron Movement Control (AMC) Terhadap Beban Kerja di Bandar Udara Internasional Sentani Jayapura,” HEMAT J. Humanit. Educ. Manag. Account. and Transportation, vol. 1, no. 2, pp. 114–128, 2024, doi: 10.57235/hemat.v1i2.2230.
F. Malik and Z. Kurniasari, “Analisis Optimalisasi Kerja Petugas Apron Movement Control di Unit Penyelenggara Bandar Udara Komodo Labuan Bajo Flores,” J. Gr. Handl. Dirgant., vol. 4, no. 2, pp. 311–322, 2022.
M. R. Rabbani, Y. Komalasari, M. S. Munir, and N. Idyaningsih, ““Personnel operator aviobridge performance analysis on on-time performance at I Gusti Ngurah Rai Bali International Airport,” in Proc. Int. Conf. Adv. Transp., Eng. Appl. Soc. Sci. (ICATEAS), vol. 2, no. 1, pp. 667–674, 2023, doi: 10.46491/icateas.v2i1.1724.
A. A. Akbar et al., “Analisis Kinerja Petugas Apron Movement Control ( AMC ) Dalam Pengoperasian Fasilitas Aviobridge di Bandar Udara Internasional Jenderal Ahmad Yani Semarang,”Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa, vol. 5, no. 2, pp. 442–452, 2023.
R. C. Jatinugroho and A. Puspa Tamara, “Pengaruh Koordinasi pada Unit Apron Movement Control (AMC) terhadap On Time Performance (OTP) dalam Proses Docking dan Undocking Aviobridge di Bandar Udara Yogyakarta International Airport,” Aerosp. Eng., vol. 1, no. 2, p. 12, 2024, doi: 10.47134/aero.v1i2.2417.
KGS.M.Ismail et al., “Efektivitas Penggunaan Garbarata (Aviobridge) Di Bandar Udara Internasional Sultan Hasanuddin Makassar,” no. 1, pp. 81–88, 2023.
K. Kusno and A. Rizkyana Safitri, “Analisis Pelaksanaan Pengawasan Personel Apron Movement Control (Amc) Terhadap Kinerja Operator Ground Service Di Airside Bandar Udara Internasional Di Soemarmo Surakarta,” J. Penelit., vol. 6, no. 3, pp. 227–236, 2021, doi: 10.46491/jp.v6i3.589.
Sugiyono, Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: CV Alfabeta, 2018.
A. M. Utami and W. Jumlad, “Analysis of the Use of Aviobridge to Improve on Time Performance at Jenderal Ahmad Yani International Airport Semarang,” QISTINA J. Multidisiplin Indones., vol. 2, no. 1, pp. 365–372, 2023, doi: 10.57235/qistina.v2i1.476.
P. Cappanera et al., “Integrated task scheduling and personnel rostering of airports ground staff: A case study,” Expert Syst. Appl., vol. 238, no. PC, p. 121953, 2024, doi: 10.1016/j.eswa.2023.121953.